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Why does my video show a license error?
Why does my video show a license error?
Patrick Stiles avatar
Written by Patrick Stiles
Updated over a week ago

If you see a black screen giving you a license error on top of your video, you might want to check these:

  1. If you've added certain domains to your whitelist, any other domains you did not add will not be able to show your video. So make sure that all domains you need are added accordingly.

  2. Was your bill paid on time? If you just paid a bill that's been overdue for more than 5 days, it may take several minutes for your videos to go back up. Reach out to us to learn more about its status.

  3. Did you customize our embed code? It might be causing the error. Let us know and we'll take a look at your page.

If none of the above options describe what you're experiencing, start a chat with us, and we'll be happy to help :) 

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