In some cases you might get a license error message on your video. This can happen for different reasons.
1. Whitelisting domains: If you've added certain domains to your whitelist, any other domains you did not add will not be able to show your video. So make sure that all domains you need are added accordingly.
2. Unpaid invoice: Was your bill paid on time? If you just paid a bill that's been overdue for more than 5 days, it may take several minutes for your videos to go back up. Reach out to us to learn more about its status.
3. Customizing your embed code: Did you customize our embed code? It might be causing the error. Let us know and we'll take a look at your page.
Note: For any changes made on your videos, paying your bill or updating your custom code, please make sure to wait at least 5 minutes for the account to update.
Also, always test your video using an incognito window in chrome browser or a private window in safari or firefox. This to avoid any cache issues on the browser and for you to make sure you are seeing the latest version of your site.
If none of the above apply and you are still getting the error message, or if you have additional questions please reach out to support at [email protected] 😊