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GDPR Compliance

Learn how Vidalytics ensures GDPR compliance and how you can protect user data when using Play Gates

Erika Lehmann avatar
Written by Erika Lehmann
Updated over 4 months ago

At Vidalytics, we take data protection seriously and ensure compliance with GDPR. This FAQ covers how we handle user data, what you need to do to comply when using Play Gates, and how to request data deletion.
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FAQs

Q1: How does Vidalytics protect user data?
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A: We use customer IDs to safeguard identifiable information such as IP addresses and email addresses. This ensures user privacy while still allowing for video analytics and tracking.

Q2: Can I request the deletion of my data?
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A: Yes, you can request the deletion of your data at any time. Once we receive your request, we will permanently delete your data within 30 days.
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Q3: What are the GDPR requirements for Vidalytics video viewers?
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A: If you use Play Gates to collect personal data (such as emails or phone numbers), GDPR requires you to obtain explicit consent from your viewers. You must clearly state how their data will be used and provide a link to your terms of service.
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Q4: How can I ensure compliance when using Play Gates?
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A: To comply with GDPR, we recommend:

  • Clearly stating how collected data will be used.

  • Providing a visible link to your terms of service.

  • Enabling the Skip option so viewers who do not wish to share their personal details can still watch the video.
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Q5: Can I add a disclaimer about data collection?
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A: Yes, you can use the lower text section in Play Gates to display a disclaimer about data usage and include a link to your terms of service for transparency.
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Q6: Where can I find the Vidalytics Data Processing Agreement (DPA)?
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A: You can access our Data Processing Agreement here. If you need a signed copy, please get in touch with us at [email protected].


Need More Help?

If you have any questions about GDPR compliance or need assistance setting-up Play Gates, reach out to us at [email protected]. We're happy to help! 😊

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