--- title: I Can't Upload My Video — Troubleshooting Guide description: In this article we will provide a step by step guide on how to solve any issues trying to upload your video. --- [Skip to content](https://help.vidalytics.com/i-cant-upload-my-video#main-content) English Show submenu for translations ![Logo Inline Blue](https://help.vidalytics.com/hs-fs/hubfs/Logo%20Inline%20Blue.png?width=200&height=29&name=Logo%20Inline%20Blue.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Vidalytics Knowledge Center](https://help.vidalytics.com/?hsLang=en) 2. [Troubleshooting](https://help.vidalytics.com/troubleshooting?hsLang=en) 3. [General Troubleshooting](https://help.vidalytics.com/troubleshooting?hsLang=en#general-troubleshooting) # I Can't Upload My Video — Troubleshooting Guide ## Common reasons why a video upload might fail and how to fix each one. If your video is not uploading successfully, one of the following is usually the cause. Work through each one to identify and resolve the issue. ### **Special Characters in the File Name** Vidalytics does not support special characters in video file names at the time of upload. Characters such as `$`, `ü`, `ó`, `&`, `()`, or other symbols can cause the upload to fail. **Fix:** Rename your file to remove any special characters before uploading. Once the video is successfully uploaded, you can add those characters back to the video title inside Vidalytics if needed. ### **Unsupported File Type** Vidalytics supports all major video file formats including `.mp4`, `.mov`, `.mkv`, and most other popular video types. If you are trying to upload a non-video file or an uncommon format, it may not be accepted. **Fix:** Make sure your file is a standard video format. If you are unsure, `.mp4` is the most universally supported format and works best for uploads and streaming. ### **File Size Too Large** Vidalytics has an **8GB per file** upload limit. This is enough for most videos — including long-form content like 2-hour webinars — but very large raw or uncompressed files may exceed this limit. **Fix:** If your file is larger than 8GB, compress it before uploading. Reducing the file size will also improve streaming performance for your viewers. See our guide on [how to compress your video](https://help.vidalytics.com/how-to-compress-your-video?hsLang=en) for recommended tools and settings. **Still having trouble?** If none of the above resolve your issue, please reach out to our Customer Happiness Team at [hi@vidalytics.com](mailto:hi@vidalytics.com) and we will help you get it sorted.  --- --- For additional questions, feedback or assistance please feel free to reach out directly to our Customer Happiness Team at **[hi@vidalytics.com](mailto:hi@vidalytics.com).**  - [Account Management & Billing](https://help.vidalytics.com/account-management-billing?hsLang=en#main-content) - [Account Management](https://help.vidalytics.com/account-management-billing?hsLang=en#account-management) - [Billing](https://help.vidalytics.com/account-management-billing?hsLang=en#billing) - [Bandwidth](https://help.vidalytics.com/account-management-billing?hsLang=en#bandwidth) - [Team & Users](https://help.vidalytics.com/account-management-billing?hsLang=en#team-users) - 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