Vidalytics operates on a prepaid subscription model, with additional charges for any usage that exceeds your plan’s limits. Below, we explain how your billing cycle works and what to expect on your invoice.
What will show on my invoice?
These are the usual charges on every billing statement:
-
Plan - This is the plan name itself (Pro, Premium, etc.). This will be billed on your purchase date or bill date (think prepaid).
-
Overages - These are the charges for usage beyond the plan’s allocation (e.g. customer on the Pro plan used 202 GB bandwidth in a month = 2 GB is the overage). Since there is no way to determine this at the beginning of their billing cycle, they will be charged at the end of your cycle.
Billing Statement Explained
In this billing statement, the billing date is 04/26/2019 and it covers the billing period 03/26/2019 to 04/26/2019.
The charges are broken down below:
1 - This is the charge for the actual plan. As this is “prepaid”, this is basically for the upcoming billing cycle, which is 04/26/2019 to 05/26/2019, as shown inside the parentheses.
2 - This “free” bandwidth comes from the plan (#1) that was already paid for in the previous month.
3 - As the name implies, this is an overage charge for the additional bandwidth that is beyond the plan allocation. On this invoice, it is “post-paid” as the overage amount is from 03/26/2019 to 04/26/2019.
Questions About Your Billing?
If you have questions or need support, contact us our Customer Happiness Team at hi@vidalytics.com