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I can't upload my video.
I can't upload my video.

In this article we will provide a step by step guide on how to solve any issues trying to upload your video.

Erika Lehmann avatar
Written by Erika Lehmann
Updated over a month ago

Being unable to upload your video might be caused for several reasons, such as:

1. Strange characters in the title: At the moment, Vidalytics uploader doesn't          support special characters, such as '$', 'ü', 'ó', etc. Please remove those and upload your video again. Once the video is uploaded, you can add the special character back if you want to inside of Vidalytics. 

2. File type: The file type is actually a video file type, like: .mkv, .mp4, .mov, etc. You'll be able to upload most of the popular video file types to Vidalytics. 

3. File size: Make sure your file is not extremely big. Vidalytics has a 8GB limit per file for uploads. This should be enough even for long videos, like 2-hour long webinars. 

If you have a video that's bigger than 8GB, you'll probably want to compress it a bit before uploading. This will also help when streaming your video. 


If none of the above apply and you are still getting the error message, or if you have additional questions please reach out to support at [email protected] 😊

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