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I don't see my video...
I don't see my video...

Figuring out why your video is not showing, or not displaying updates after publishing

Erika Lehmann avatar
Written by Erika Lehmann
Updated over a week ago

This shouldn't happen. BUT if for any reason you don't see your video on your website, try publishing it again.Β 

This should solve your problem and start playing your video instantly.Β 

However, if your problem persists, contact us here or through the in-app messenger. πŸ˜€

Check Your Embed

If your video is old and you haven't changed the embed code on your page for a very long time, this could be the reason why it doesn't show after you republish it.

If on your embed code, you see a 'vidalytics.js' reference, then it means it is old. Just grab a new embed code, replace it on your site, and you should be able to play your video without any further issues.

Check your Charset:

Ideally, this should be set via HTTP headers, like: content-type: text/html

Your page should contain:

content-type: text/html; charset=UTF-8

Technical note:

If you grab the embed code script before the video is done transcoding, we'll serve a 404 page for it.

This response may be cached in your browser.

Once your video finishes transcoding, the embed code is generated and pushed to our CDN with a request to clear cache on our side, but it may be still cached on your browser.

So, your video might be working perfectly well, but your browser is caching the old 404 from before it was done transcoding.

What does this mean?

It's probably better to wait until your video is done transcoding to place the embed code on your site. However, if you need to place it before that, remember to clear your cache afterwards to see the most up-to-date version of your page and video.Β 

​Embedding with iFrame
Our player does not work well inside iFrames. However, it works just fine when appended dynamically to the page. So you can just append our embed code HTML to your site after your page was loaded via AJAX or any method of your choice.

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