If your video isn’t auto-playing on mobile devices, there are a few key settings and system factors to check.
Step 1: Check Your Video Settings
Before troubleshooting further, ensure that mobile autoplay is enabled on your Vid Settings page.
If your settings look correct, but your video still isn’t auto-playing, continue with the steps below.
Step 2: Common Reasons Your Video May Not Auto-Play
1. iOS Power Saving Mode Is On
When power saving mode is enabled, iOS prevents all videos from auto-playing to conserve battery.
Solution: Go to your phone settings, disable power saving mode, and test your video again.
2. Android Data Saver Mode Is On
Data saver mode on Android also blocks auto-play to reduce data usage.
Solution: Turn off data saver mode in your settings and try again.
3. Using an Animated GIF Thumbnail
If your video has an animated GIF thumbnail, combined with power saving or data saver mode, it may not auto-play and could appear as a black or white box instead.
Solution: Enable the big play button on your videos. This ensures users always see that a video is available to play.
Step 3: Additional Considerations
Older iOS Versions (iOS 9 and Earlier)
iOS 9 does not support video auto-play, regardless of the video provider. Apple changed this behavior in later versions.
Data Saver Mode & Disabled Pausing
If data saver mode is enabled and pausing is disabled, your video may not play at all.
Solution: Only disable pausing when absolutely necessary, as it can sometimes reduce conversions.
Mobile Fullscreen & Seeking Bar
On mobile devices, the operating system (OS) automatically adds a seeking bar when a video goes fullscreen.
This is a default system behavior across all video players, not just Vidalytics.
Solution: If necessary, disable fullscreen mode for mobile viewers to prevent seeking.
Final Thoughts
If you’ve checked all of the above and your video still isn’t auto-playing, reach out to our support team for assistance. We’re happy to help troubleshoot further and ensure your videos play seamlessly on all devices.