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Returning Viewers vs New Viewers

How are viewers identified in Vidalytics.

Aldo Peña avatar
Written by Aldo Peña
Updated over 3 weeks ago

There's a number of features that give you the option to set a specific action or to trigger for Returning Viewers only. But how would we know who is a returning viewer and who is a new viewer?


Here's a quick explanation on how we identify viewers to be able to trigger these features as intended.

How to Identify a Viewer

When a viewer loads a Video hosted in Vidalytics we generate the viewerId vidalytics_uid and save it to browser Local Storage.

See example here:


Next time when the same viewer opens the same video on the same domain we would count it like a Returning Viewer.

Note: There is no time limit for local storage entry (till the viewer clear the browser caches), so after a months it will counted like returning.



For additional questions, feedback or assistance please feel free to reach out directly to support at [email protected]. 😊

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