--- title: Returning Viewers vs New Viewers  description: How are viewers identified in Vidalytics. --- [Skip to content](https://help.vidalytics.com/returning-viewers-vs-new-viewers#main-content) English Show submenu for translations ![Logo Inline Blue](https://help.vidalytics.com/hs-fs/hubfs/Logo%20Inline%20Blue.png?width=200&height=29&name=Logo%20Inline%20Blue.png) Open main navigation Close main navigation - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Vidalytics Knowledge Center](https://help.vidalytics.com/?hsLang=en) 2. [Analytics & Metrics](https://help.vidalytics.com/analytics-metrics?hsLang=en) 3. [Understanding Your Data](https://help.vidalytics.com/analytics-metrics?hsLang=en#understanding-your-data) # Returning Viewers vs New Viewers ## How are viewers identified in Vidalytics. There's a number of features that give you the option to set a specific action or to trigger for **Returning Viewers** only. But how would we know who is a returning viewer and who is a new viewer? Here's a quick explanation on how we identify viewers to be able to trigger these features as intended. ### **How to Identify a Viewer** When a viewer loads a Video hosted in Vidalytics we generate the viewerId `vidalytics_uid` and save it to browser Local Storage. ​ ​**See example here:** [![](https://help.vidalytics.com/hubfs/Knowledge%20Base%20Import/Local+storage+example+returning+viewer.jpg)](https://downloads.intercomcdn.com/i/o/i6av6kys/1479860359/a5afe8795a7ab51789c6c4914fa7/Local+storage+example+returning+viewer.jpg?expires=1778631300&signature=b86fa9d1865219182f381eff91d7b199f74c36f94bbb8aad33e9fc69eab3be42&req=dSQgH8F4nYJaUPMW1HO4zTSkElBcxdpsQHa1u9UZSqAhygzlgSummSbR0%2Fkh%0A2AOZ2aaQ%2FE%2F0A898%2F4A%3D%0A) Next time when the same viewer opens the same video on the same domain we would count it like a **Returning Viewer**. **Note:** There is no time limit for local storage entry (till the viewer clear the browser caches), so after a months it will counted like returning. --- --- For additional questions, feedback or assistance please feel free to reach out directly to our Customer Happiness Team at **[hi@vidalytics.com](mailto:hi@vidalytics.com).** 😊 - [Account Management & Billing](https://help.vidalytics.com/account-management-billing?hsLang=en#main-content) - [Account Management](https://help.vidalytics.com/account-management-billing?hsLang=en#account-management) - [Billing](https://help.vidalytics.com/account-management-billing?hsLang=en#billing) - [Bandwidth](https://help.vidalytics.com/account-management-billing?hsLang=en#bandwidth) - [Team & Users](https://help.vidalytics.com/account-management-billing?hsLang=en#team-users) - [Plans & Upgrades](https://help.vidalytics.com/account-management-billing?hsLang=en#plans-upgrades) - [Affiliates](https://help.vidalytics.com/affiliates?hsLang=en) - [Video Management](https://help.vidalytics.com/video-management?hsLang=en#main-content) - [Uploading](https://help.vidalytics.com/video-management?hsLang=en#uploading) - [Video Management](https://help.vidalytics.com/video-management?hsLang=en#video-management) - [Integrations & Embedding](https://help.vidalytics.com/integrations-embedding?hsLang=en#main-content) - [Landing Page Builders](https://help.vidalytics.com/integrations-embedding?hsLang=en#landing-page-builders) - [CRM & Email Integrations](https://help.vidalytics.com/integrations-embedding?hsLang=en#crm-email-integrations) - [Automations](https://help.vidalytics.com/integrations-embedding?hsLang=en#automations) - [E-commerce](https://help.vidalytics.com/integrations-embedding?hsLang=en#e-commerce) - [Tagging & Tracking](https://help.vidalytics.com/tagging-tracking?hsLang=en#main-content) - [Tagging Basics](https://help.vidalytics.com/tagging-tracking?hsLang=en#tagging-basics) - [Conversion Tracking](https://help.vidalytics.com/tagging-tracking?hsLang=en#conversion-tracking) - [Zapier & Automation](https://help.vidalytics.com/tagging-tracking?hsLang=en#zapier-automation) - [Troubleshooting](https://help.vidalytics.com/troubleshooting?hsLang=en#main-content) - [Embedding Issues](https://help.vidalytics.com/troubleshooting?hsLang=en#embedding-issues) - [General Troubleshooting](https://help.vidalytics.com/troubleshooting?hsLang=en#general-troubleshooting) - [Analytics & Metrics](https://help.vidalytics.com/analytics-metrics?hsLang=en#main-content) - [Understanding Your Data](https://help.vidalytics.com/analytics-metrics?hsLang=en#understanding-your-data) - [Dashboard](https://help.vidalytics.com/analytics-metrics?hsLang=en#dashboard) - [Vids Stats](https://help.vidalytics.com/analytics-metrics?hsLang=en#vids-stats) - [Player & Display Settings](https://help.vidalytics.com/player-display-settings?hsLang=en#main-content) - [Player Setup](https://help.vidalytics.com/player-display-settings?hsLang=en#player-setup) - [Playback & Behavior](https://help.vidalytics.com/player-display-settings?hsLang=en#playback-behavior) - [Player Features](https://help.vidalytics.com/player-display-settings?hsLang=en#player-features) - [Advanced & Developer](https://help.vidalytics.com/player-display-settings?hsLang=en#advanced-developer) - [Captions](https://help.vidalytics.com/player-display-settings?hsLang=en#captions) - [Thumbnails](https://help.vidalytics.com/player-display-settings?hsLang=en#thumbnails) - [Vids AI](https://help.vidalytics.com/vids-ai?hsLang=en#main-content) - [AI features](https://help.vidalytics.com/vids-ai?hsLang=en#ai-features) - [Agencies](https://help.vidalytics.com/agencies?hsLang=en#main-content) - [Account Management](https://help.vidalytics.com/agencies?hsLang=en#account-management) - [Experiments & Split Testing](https://help.vidalytics.com/experiments-split-testing?hsLang=en#main-content) - [Setup & How-To](https://help.vidalytics.com/experiments-split-testing?hsLang=en#setup-how-to) - [Reference & FAQs](https://help.vidalytics.com/experiments-split-testing?hsLang=en#reference-faqs) - [Conversion & Engagement Tools](https://help.vidalytics.com/conversion-engagement-tools?hsLang=en#main-content) - [CTAs](https://help.vidalytics.com/conversion-engagement-tools?hsLang=en#ctas) - [Engagement Features](https://help.vidalytics.com/conversion-engagement-tools?hsLang=en#engagement-features) - [Thumbnails & Visual](https://help.vidalytics.com/conversion-engagement-tools?hsLang=en#thumbnails-visual) - [Getting Started](https://help.vidalytics.com/getting-started?hsLang=en#main-content) - [Platform Basics](https://help.vidalytics.com/getting-started?hsLang=en#platform-basics) - [Platform Reliability](https://help.vidalytics.com/getting-started?hsLang=en#platform-reliability) - [Smart Vids](https://help.vidalytics.com/smart-vids?hsLang=en#main-content) - [Setup & Configuration](https://help.vidalytics.com/smart-vids?hsLang=en#setup-configuration) - [Advanced Features](https://help.vidalytics.com/smart-vids?hsLang=en#advanced-features) - [Tagging & Data](https://help.vidalytics.com/smart-vids?hsLang=en#tagging-data) [![Logo Inline Blue](https://help.vidalytics.com/hs-fs/hubfs/Logo%20Inline%20Blue.png?width=200&height=29&name=Logo%20Inline%20Blue.png "Logo Inline Blue")](https://help.vidalytics.com/?hsLang=en) [mailto:hi@vidalytics.com](mailto:hi@vidalytics.com) Copyright © 2026, Vidalytics Inc